Amazon Connect Services

Contact Center Implementation

Complete Amazon Connect setup and configuration from the ground up. We design and build contact centers tailored to your business requirements, ensuring seamless integration with your existing systems and workflows.

Amazon Connect instance setup and configuration
Contact flows and routing design
Phone number provisioning and management
User and security configuration
Queue and routing configuration
Multi-channel support (voice, chat, email)

Custom Integrations

Seamlessly connect Amazon Connect with your CRM, databases, and third-party applications. We build custom integrations that enhance functionality and streamline operations.

CRM integration (Salesforce, HubSpot, etc.)
Database connectivity and data sync
API development and Lambda functions
Third-party application integration
Real-time data synchronization
Custom connector development

AI & Automation

Leverage Amazon Lex, AI-powered routing, and intelligent automation to enhance customer interactions and reduce operational costs.

Amazon Lex chatbot integration
AI-powered call routing and queuing
Natural language understanding (NLU)
Automated workflows and processes
Sentiment analysis and real-time insights
Intelligent call transcription and analysis

Analytics & Reporting

Real-time dashboards, custom reports, and comprehensive analytics to gain insights into your contact center performance and customer interactions.

Real-time contact center dashboards
Custom reporting and KPI tracking
Historical data analysis and trends
Agent performance metrics
Customer satisfaction analytics
Integration with Amazon QuickSight

Agent Experience

Custom agent interfaces, comprehensive training, and productivity tools to maximize agent efficiency and job satisfaction.

Custom agent desktop applications
Agent training and onboarding programs
Productivity tools and shortcuts
Knowledge base integration
Screen pop and customer context
Workflow optimization

Support & Maintenance

Ongoing support, monitoring, and optimization services to ensure your Amazon Connect contact center runs smoothly and efficiently.

24/7 monitoring and alerting
Proactive performance optimization
Regular system updates and maintenance
Troubleshooting and issue resolution
Capacity planning and scaling
Cost optimization and review